Support
Help comes from the developers who build the software. Most questions are answered within one business day.
What support includes
Every one-time purchase includes 6 months of support (some products more — see the product page). Renew updates to extend it.
- Help installing on your hosting
- Answers about how features work
- Fixes for bugs in our code
- Help with updates and licence keys
Not included
Need one of these? Contact us — we can often help as a separate paid job.
- Custom features or changes to the code
- Problems caused by modified code
- Hosting, server or third-party plugin issues
- Data entry or ongoing administration
Getting a fast answer
- Tell us which product and version you use (shown on the System or About page of the app).
- Include your order number if you bought it, and the address of your installation.
- Describe what you did, what you expected and what happened — a screenshot of any error helps a lot.