We want you to be happy with what you buy. Every product has a live demo or preview, and many designs are free to download, so you can check the quality before paying.
14-day refunds
You can ask for a full refund within 14 days of your purchase if the product (an app, a template kit or a bundle) does not work as described on its product page and we cannot fix the problem, or if you bought it by mistake and have not used it.
When we may decline a refund
- The request is made more than 14 days after purchase.
- The problem is caused by your hosting or server not meeting the published requirements, and you did not let us help fix it.
- The software was modified, or the request is about a feature the product page does not describe.
- There are signs of abuse, such as repeated purchase-and-refund of the same product.
When a refund is approved, the licence for that purchase is cancelled and the files must be deleted. Your statutory rights as a consumer are not affected.
How to ask
Use the contact form and choose “Refund”, including your order number and the reason. We usually answer within one business day. You can also contact Paddle, our reseller and merchant of record, through the link in your receipt email. Approved refunds are paid back by Paddle to your original payment method, normally within 5–10 business days.